09:15          

• Welcome & Opening Remarks - Day 1
  Marc Gaudart, Experian Decision Analytics

9:30          

• A practical experience in implementing application solutions
• Antonio Velázquez, Telefonica                                                           

10:00            

• A practical experience in using behavioural solution - Telekom Austria's case study
• Gerhard Partl, Telekom Austria 

10:30

• Managing the scoring process in the German telco-market
• Holger Dittombee, Experian Decision Analytics

                                                                       

11:00 Q&A
                    
11:15 Coffee break

11:45          

ROUND TABLE
Window into the telecoms business of tomorrow: Managing customer relationships and risk in both traditional and next generation telecom networks

• Chairman: Phil Watson, Experian Decision Analytics

Participants:

• Alessio Bertocco, Seat Pagine Gialle
• Barry Clark, Future Foundation
• Ed Heal, Experian Decision Analytics
• Luis Peixe, Nokia
• Kaisu Karvala, GSM Europe & TeliaSonera Belgium

13:15 Q&A 

13:30 Lunch
                   
15:00          

• Scoring in Applications Processing - a continuous evolution
• Ed Heal, Experian Decision Analytics

15:30           

• Improving the bottom line for telcos - the importance of deploying an independent collections solution
• Matthew Gauler, Experian Decision Analytics                                                                              

16:00  Q&A  

16:15          

• Conclusions & wrap-up - day 1 
  Marc Gaudart, Experian Decision Analytics

16:30 – 17:30

• Workshop: Revenue Managment & Collection
  Matt Gauler, Tallyman, Experian Decision Analytics

19:30

Cocktail & Gala Dinner

       

Agenda Day 2