Experian Decision Analytics is pleased to announce that Tata Teleservices, India’s fastest growing mobile service provider has implemented Tallyman - its debt management and collection solution.

The new system will provide a complete overview and history of all customer contact points to enable Tata Teleservices to improve the quality of its customer service.

Experian Decision Analytics' Tallyman solution will provide Tata Teleservices with a single integrated view of customer debt, leading to enhanced management of defaulting customers and the entire collections process. The solution will also automate several standard processes - including the issue of personal reminder letters and provisioning systems such as call barring and restoration - resulting in reduced administration cost.

Commenting on the successful implementation of the solution, Mr. Vinayak Deshpande, President of Tata Teleservices’ Enterprise and High Net Worth Individual (EHNI) Business Unit, said, “We have been growing at a phenomenal rate since the launch of our pan-Indian operations. We are committed to further drive this growth by continuously investing in the latest and innovative world-class technologies. Efficient collection and debt management with a delightful customer experience are extremely vital for the future growth of our company. The Tallyman debt management and collections system will help us to minimise the amount written off in unpaid bills and enable us to offer enhanced customer service leading to an increase in revenues and improved cash flow".

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