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 ORANGE UK: REDUCING FRAUD LOSSES BY 88%
Online sales have low overheads and are a cheap way to acquire a customer. Distance selling, together with a real-time automated credit decision, creates issues in the removal of any form of human interaction between vendor and customer. This results in obvious fraud patterns not being picked up...
by Mr Melvyn Prescott – Senior Credit Analyst, Acquisition Management, Orange UK – From his presentation given at the Experian Decision Analytics Telco Forum 2007 |
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 TELEKOM AUSTRIA: USING BEHAVIOURAL SCORING
With a very competitive market and a high level of customer churn, we understand only too well the importance of managing our customers effectively...
by Mr Gerhard Partl - Head of Credit Management, Telekom Austria TA AG – From his presentation given at the Experian Decision Analytics European Telco Forum 2007 |
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 VODACOM SOUTH AFRICA: BRIDGING THE DIGITAL DIVIDE
Vodacom knows it has a critical role to play in bridging the digital divide. A key aim is to deliver services to the less-served markets, including those who do not have bank accounts and would, therefore, not be accepted through the normal decisioning processes...
by Mr Veran Kathan – Managing Executive, Vodacom - From his presentation given at the Experian Decision Analytics Telco Forum 2007
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 SAF: MANAGING THE SCORING PROCESS IN GERMAN TELECOMS
The situation in Germany is that the number of insolvencies has been growing at a considerable rate for most of the last decade. This has resulted in the view that in order to find the right customer you have to select them carefully....
by Mr Thomas Grothe – CBDO, SAF Forderungsmanagement GmbH, and Mr Holger Dittombee – Experian Decision Analytics - From their presentation given at the Experian Decision Analytics European Telco Forum 2007 |
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 YOIGO: ENHANCING CUSTOMER SERVICE WITH EXPERIAN
Yoigo, the fourth largest mobile operator in Spain, is to implement the Transact SM solution from Experian Decision Analytics to manage its application processing operations and enhance customer service... |
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ENTERTAINMENT - THE KILLER APPLICATION IN THE MOBILE WORLD?
With a penetration of more than 106% in some countries, what can the mobile industry still gain? There is still a huge potential to grow and gain new business opportunities, if we just dare to go and get them. One of those is clearly mobile entertainment...
by Ms Kaisu Karvala – GSM Europe & TeliaSonera – From her presentation given at the Experian Decision Analytics Telco Forum 2007 |
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THE CHALLENGING FUTURE OF THE TELECOM INDUSTRY
Experian Decision Analytics’ Telecom Forum 2007 brought together industry experts from key market players including industry associations, operators and manufacturers to discuss the current issues, developments and concerns of this rapidly evolving business... |
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SCORING IN APPLICATION PROCESSING - A CONTINUOUS EVOLUTION
The use of scorecards is fundamental to driving the greatest financial returns from any application processing system. Too often, however, the initial focus to implement the system is not carried forwards into an ongoing cycle of scoring evolution...
by Ed Heal – Head of UK Telecommunications, Experian Decision Analytics - From his presentation given at the Experian Decision Analytics European Telco Forum 2007 |
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OPTIMISATION - THE RIGHT SERVICES TO THE RIGHT CUSTOMER
These days, budgets and available resources are flat or declining, creating pressure on the marketer to demonstrate continued contribution to the growth of the business, executing only those activities that will produce the best return...
by Jeremy Williams – Head of Optimisation Consulting, Experian Decision Analytics - From the session held at the Experian Decision Analytics Telco Forum 2007 |
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SUBSCRIPTION FRAUD AND HOW TO PROTECT YOURSELF
The introduction of subscription fraud screening and ‘Background Checking’ as key components of an integrated risk management strategy can bring real benefit to your bottom line...
by Paul Smith - Product Director, Fraud & Identity Solutions, Experian Decision Analytics – From the session held at the Experian Decision Analytics European Telco Forum 2007 |
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LOSS FORECASTING AND PROVISIONING
Understanding the different methods with which to forecast losses, and knowing when to use each method allows for greater control of portfolio management and more profitable account management strategies...
by Burak Kilicoglu – Business Consultant, Experian Decision Analytics – From his presentation given at the Experian Decision Analytics Telco Forum 2007 |
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HIGH VOLUME DEBT MANAGEMENT STRATEGIES FOR TELCOS
Operators with a high volume of customers in arrears can benefit from modern collections systems through the rehabilitation of more customers to unlock future revenue...
by Matthew Gauler – Business Development Manager for Tallyman, Experian Decision Analytics - From his presentation given at the Experian Decision Analytics Telco Forum 2007 |
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OPPORTUNITIES AND THREATS IN THE TELECOMS INDUSTRY
This summer I had the pleasure chairing the Experian Decision Analytics European Telecom Forum in Lisbon. A few key themes dominated the event, none more so than the opportunities and threats provided by the increasingly complex product offering that Telecom operators are able to offer...
by Marc Gaudart - Senior Vice-President, Experian Decision Analytics |
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THE GROWTH IN AVERAGE BILL - OPPORTUNITY AND CHALLENGE
A key challenge being faced by the industry today is the falling margin for mobile telephony as a result of increased competition and market saturation. 'Quad-play' offerings are only the first step in offsetting this..
by Matthew Dodd – Head of Best Practice for Customer Management, Experian Decision Analytics - From the session held at the Experian Decision Analytics European Telco Forum 2007 |
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HUNTER SCORES: APPLIED ANALYTICS IN A RULES-BASED SYSTEM
Hunter, the credit application fraud prevention tool, is used by more than 100 clients worldwide and has saved its users over £1 billion to date. Hunter utlises an innovative scoring solution that enables users to both optimise their referral work lists and automatically accept low risk applicants...
by Adrian Paine - Analytics Consultant, Experian Decision Analytics
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