Two leading banks have recently selected Tallyman from Experian Decision Analytics to manage the repayments of consumer debts including mortgages, credit cards, loans and overdrafts. The UK retail banking operation of Barclays Bank, and Samba Financial Group, Saudi Arabia’s leading bank, have both introduced Tallyman in order to adopt the most effective and proven techniques for ensuring that provisioning and bad debt write-offs are minimised.

Designed for organisations and businesses that grant credit to consumers and organisations that provide consumer credit as part of their business model, such as retailers, utilities and communications companies, Tallyman is used to manage customers falling into arrears with their payments and was chosen by both Barclays and Samba because it is easy to configure and customise, and can be integrated with the organisations’ existing processes and systems.

However, Tallyman’s unique value lies in its ability to segment customers in arrears in the same way marketing departments segment customers and prospects using CRM systems – which is particularly vital for consumer debt management, where each case of arrears needs to be managed in an appropriate and sensitive manner.

Brian Dewis, Managing Director for Tallyman, Decision Analytics, Experian, said: “In today’s financial environment, all responsible lenders should be examining how they manage customers who might be getting into difficulties. Tallyman will enable Barclays to be proactive in its management of customers in arrears with the end goal being rehabilitation and recovery of the debt.

“We are working with a number of organisations within the Middle East which extend credit to consumers. As rising levels of consumer debt continue to affect the bottom lines of companies, demand for Tallyman is increasing. By using Tallyman, Samba will be able to minimise its losses and maximise return in this competitive market.”

New version of Tallyman released

Experian has released the latest version of Tallyman to help its customers tackle the problems caused by growing numbers of consumers encountering financial difficulties as economic conditions become more difficult. New features for Tallyman 3.4 include:

• Enhanced integration of dialler activities into Tallyman – includes recognition of the telephone number of an incoming call from a debtor, allocation to a collector and the automatic loading of the case information held in Tallyman to the collector’s screen
• Internationalisation – includes the ability to deploy Tallyman in any language
• New configuration management capabilities – includes the ability to run live and test versions of Tallyman in parallel. This makes it easier for organisations to test new features and interfaces and replicate them over multi-system sites
• The introduction of web service dictionaries – these enable data from both internal (intranet, billing, CRM, etc) and external (other customer management systems such as Experian’s Probe SM) systems to be easily accessed by Tallyman. This data can then be evaluated and analysed by the Tallyman Management Information module and used to provide a strategic view of a customer, including credit scores and behavioural data. This then enables organisations to identify and implement new strategies to improve collections rates, reduce costs and retain customers
• Improved dashboarding capabilities – Tallyman can provide access to real-time information in an easy-to-use on-screen dashboard format with targets, actual statistics and up to six KPIs shown at any one time
• DB2 support – Tallyman can now be installed on IBM’s DB2 database system as well as Oracle and SQL.

Brian Dewis added:  “We are continually improving Tallyman in response to the needs and demands of customers and prospects. The Tallyman solution meets the challenge of ever increasing levels of consumer debt, as our growing customer base attests.”

Companies using Tallyman include British Gas, ABN AMRO, Severn Trent Water, Welsh Water, EDF Energy and npower.

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