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Experian Decision Analytics Launches Strategic Collections and Debt Recovery Solution
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Collect SM will help mitigate effects of rising delinquencies
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Experian Decision Analytics, the decision solutions business of global information
solutions company Experian®, has launched Collect SM, a new collections
and debt recovery solution. Collect SM allows financial services organisations
to adopt a more strategic and analytical approach to their customer service,
collections and debt recovery processes.
As part of the Strategy Management range of solutions,
used by more than 600 clients in over 60 countries, Collect SM provides
a flexible and automated infrastructure supporting the complete collection
process, from pre-delinquency to late collections and write-off. The organisation
is able to process its collection cases on a day-to-day basis, supported by
sophisticated decisioning that ensures that the actions taken are the most
appropriate depending on the customer’s circumstances.
Commenting at the launch of Collect SM, Liam Hand, Director of Credit Operations,
Bank of Ireland, said: “The effectiveness of the collection function within
a financial organisation can make a significant impact to its overall profitability.
It’s important to be able to understand the reasons why a customer is in trouble
and then react accordingly. If you are able to make the collections function
strategically effective, operationally efficient and customer orientated,
you will add significant value, both in terms of profit and customer service.”
Steve Denby, UK Managing Director of Experian Decision Analytics, added:
“ A variety of pressures, such as market forces, legislation and competition,
are forcing change within the collection function, and the processes to collect
debts are becoming increasingly sophisticated whilst adapting to that change.
Collect SM uses tried and tested decisioning and workflow technologies to
great effect and will enable organisations to meet these new challenges.
“Organisations need to deploy advanced methods to ensure their collection
departments maximise their performance. By understanding the objectives
for the different stages of collections and adopting a strategic approach,
an organisation can expect to reduce both losses and costs whilst improving
overall customer service.”
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About Experian Decision Analytics
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Experian Decision Analytics is a global leader in the supply of
decision support solutions. Its solutions support
billions of customer decisions annually for clients
in more than 60 countries. Experian Decision Analytics solutions
bring together predictive analytics, decision support
technologies and strategy optimisation to enrich customer
data and allow organisations to proactively manage
their relationships with their customers.
Used across the full customer life cycle,
enterprise-wide decision support solutions enable
organisations to increase income, manage and control
credit risk and fraud, reduce operational costs
and so increase overall profitability. Experian Decision Analytics
works closely with clients across diverse industries,
including financial services, telecommunications,
retail, leasing, automotive insurance and utilities.
Experian Decision Analytics solutions and services focus
on extracting intelligence from all customer data
sources in order to build a comprehensive picture
of customer needs and financial stability. This customer
level view and the ability to deliver customer level
decisioning has proved to be particularly important
in retail banking, where a customer may hold multiple
products. For over 20 years, Experian Decision Analytics has
provided these solutions to the majority of the world’s
largest retail banks to help them manage these complex
relationships.
As part of the global Experian organisation,
Experian Decision Analytics has more than 30 years experience of
managing bureau data, adding intelligence to that
data and delivering scoring solutions. Experian Decision Analytics
maintains connectivity with over 70 credit bureaux
worldwide and, with 30 offices around the world, it
is uniquely qualified to support local, national,
regional and global businesses.
Its global headquarters are in Nottingham,
UK, Monaco, and Costa Mesa, CA, USA, in Brasil we are located in São Paulo.
For more information, visit the company’s website on
www.experian-scorex.com.br.
Experian Decision Analytics
is an Experian® company. Experian’s 12,000 people support
clients in more than 60 countries and annual sales
exceed £1.3 billion.
For more information, visit the company's website on
www.experian.com.
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This edition of newsletter was edited by the Direction of Marketing and Communication of the Experian Decision Analytics Brazil.
For more information, please contact
Isabela Soares 55-11-3053-0008 or visit our website
http://www.experian-scorex.com.br/
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For more information on industry news, forthcoming events, contact details, the Latest Basel II news and details of all our solutions please visit the new Experian Decision Analytics website
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Experian Decision Analytics makes no representation or warranty
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Portions of this newsletter may only be reprinted
with permission.This newsletter is published by
Experian Decision Analytics
.Copyright (c) 2004 Experian Decision Analytics. All rights reserved.
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