Business Challenge
In many countries the growth in access to credit has led to a rising level of consumer indebtedness which is having a significant impact on business profitability. Debt management is an issue for every institution offering credit to its customers and the challenge for organisations is to protect profit margins by reducing write-offs, cutting the cost to collect and maximising the cash collected.

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Debt management is a constant balancing act between recoveries, costs and customer service. One of the biggest challenges is to achieve the balance systematically and in a way in which the business benefits can be measured and constantly improved.

The view of debt management should not be limited to customers who have already become delinquent; the key is for organisations to use early identification of accounts at risk to enable proactive management of a customer before they become delinquent.

The approach to debt management has advanced significantly over the past few years. The deployment of a dedicated collections system is recognised as the most sophisticated way to manage customers in arrears and, by taking a strategic rather than tactical view of debt management, this advancement can be taken further.

Solution
The key for today’s lenders is to rehabilitate more customers, more quickly so that they are returned to a position where they are able to buy additional products and services. If a customer cannot be rehabilitated the drive is to ensure the collections costs do not exceed the recovered debt to ensure every activity has a positive return to the organisation.

Debt Management solutions from Experian Decision Analytics include Tallyman, which delivers both strategic and operational control of the collections and recovery process. Experian Decision Analytics can also deliver and integrate strategic control of the debt management process for organisations with operational collections systems already in place. The solutions also fully integrate with Customer Management solutions, giving the ability to use behavioural information to proactively identify those at risk of default.

Experian Decision Analytics' Debt Management solutions streamline the collections process, reduce bad debt write-offs, improve cash flow, reduce provisioning and cure more customers, which improves customer relationships and facilitates future selling opportunities.

Client testimonials:
Tata Teleservices
''With Tallyman we have a world class collection system which has significantly improved our quality of service, efficiency and productivity and cut administrative costs - as well as increasing our revenues and cash flow''. www.tataindicom.com

British Gas
''In almost 20 years use Tallyman has enabled British Gas to recoup around £300 million; a vast sum, much of which would simply have been written off''. www.britishgas.co.uk

Benefits
>>Maximise customer service and minimise delinquency with proactive customer management
>>Build stronger relationships managed according to value, using a detailed understanding of customer value and behaviour
>>Reduce operational costs and refocus skilled resource with an automated, streamlined process
>>Rapid response to customer and market demands using strategy simulation to assess the impact of changes before controlled implementation.
>>Identify future trends and forecast the impact of strategic decisions on profitability with intelligent business reporting