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Improving productivity of collections by more than 70% |
Business Challenge
In recent times, banks have seen an increasing level of delinquency in the dynamic consumer credit market, and are having to increase provisioning as a result.
As part of a bank-wide project to overhaul the credit and risk systems, ABN AMRO recognised that the collections operation could make a significant contribution to improving impairment levels and managing provisioning levels.
The solution
ABN AMRO selected the Tallyman Debt Management solution from Experian Decision Analytics. This specialist solution enables ABN AMRO to automate and streamline the collections process to collect more debt from a complete insight in the entire customer relationship. The solution integrates with the existing customer management solution, Probe SM, for a customer-centric approach.
The benefits
>>Increased productivity – with operators working 70% more cases
>>Improved cure rate by 24% reducing the number of cases being passed to late collections
>>Reduced employee costs by 31% with more automation of manual tasks
>>Decreased net additions to provisions by more than 20%
>>Improved roll rates as shown by reduction in net flows of over 60%
>>Implemented a customer-centric approach to collections and recovery
“Experian Decision Analytics were able to offer a dedicated collections solution which could be deployed rapidly and, as importantly, deliver the business consulting skills and best practice experiences to support their solid implementation capabilities.”
“You just have to look at the results we have achieved, such as productivity up by 70%, to see the value of this project”.
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