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Efficient management of delinquent customers |
Business Challenge
In recent years, consumer credit has grown to new heights of popularity, as loans and mortgages are used, not just for necessities, but to supplement household income and improve the general standard of living.
As a result, the financial sector is forced to write-off millions each year in non-performing loans.
In 2005 Ceská Sporitelna, the largest retail bank in the Czech Republic, decided to overhaul its existing systems for managing customers in arrears and implement best practice to help it meet the requirements of Basel II and the European Duty of Care Directive.
The solution
Ceská Sporitelna selected the Tallyman Debt Management solution from Experian Decision Analytics. The specialist collections management solution enables Ceská Sporitelna to automate and streamline the collections process to collect more debt from more customers, more quickly
The benefits
>>Increased cashflow from releasing cash locked up in outstanding debt
>>Reduced bad debt and write-off by adopting the most effective and proven collections techniques
>>Maintaining customer service levels by adopting the most appropriate actions for each customer
>>Rehabilitating customers more quickly so that they can return to a positive profit contribution
>>Minimised provisioning by reducing delinquent accounts
>>Improved efficiency of the collections department reducing administrative costs and headcount
>>Continually monitoring and improving the performance of the arrears book and collections process
“The Tallyman solution allows us to automate and streamline the collections activities, but it also gives us the ability to accurately determine the right approach for each customer.”
“This means we can collect more debt, from more customers, more quickly, significantly improving the efficiency of our collections activity, whilst reducing the level of debt written off.”
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