Case Study: Vodafone Netherlands
Business Challenge
Vodafone
Netherlands recognised that it needed to implement a new application
processing system that offered the flexibility and reliability required
by their growing business. The organisation also wanted to enhance
its scoring capabilities with a new application scorecard and a review
of strategies and policy rules. This aimed to enhance and streamline
the application process, improving processing times, reducing referrals
and improving the risk management.
The Decision Analytics answer
Following a vendor evaluation, Vodafone Netherlands chose the Transact SM solution from Experian Decision Analytics. This complete origination solution combines operational and strategic management of the entire registration process from applicant to customer. The decision was based on the functionality and the performance of the system, as well as the technical specification it could offer.
The Benefits
- Increased accept rates by 3.5% with a stable bad debt rate
- Reduced referral rates by 50%
- Lower operational costs with a higher level of automation
- Reduced data costs by implementing a data enhancement strategy
- Increased system availability to 100% with a reduction in system errors of 95%
- Enhanced customer experience
"We recognised that we needed a system that was both more effective
and efficient than the current system and we wanted a vendor who could
offer us a complete system. Experian Decision Analytics delivered exactly
what we needed. The key to the success of the project was the excellent
co-operation and communication between our two teams to deliver a solution
which is reliable, robust and fast."