Interacting with your customers

Interacting with your customers

In a modern collections environment it is critical that the workflow tool can execute the strategic requirements of the business, automate all appropriate processes and use the most effective communication channels and messages possible. Experian can help collections staff to have access to all key customer information, in a concise and user friendly format, to enable them to maximise success at every point of human interaction. The specialist workflow software will help organisations reduce costs, improve write off levels and retain good customers.

• Allow ‘lazy payers’ to self cure while focusing on the high risk customers
• Automate payment services
• Automatically track promises to pay
• Track the performance of your collectors and agencies
• Optimise operator time
• Create the ability to handle 70% more cases than you could in a manual environment
• Automatically select the best treatment strategy