Software
Advanced strategic and operational tools to automate and maximise the operation
The deployment of software tools into the Collections and Recoveries operation can help an organisation establish a centralised, consistent operation. Experian offers a number of components that, combined, offer a dynamic customer-centric collections platform.
Through the deployment of dynamic decisioning technology, organisations can integrate internal and external information and use this to create customer understanding for segmentation and the application of individual treatment strategies.
These activities can be monitored through champion/challenger processes and integrated reporting, and continually enhanced through optimisation, to ensure that debtors can never learn to ‘outsmart’ the collections process.
Operationally, the workflow tool executes the strategic requirements of the business, automates and streamlines manual processes and uses the most effective communication channels and messages possible.
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