Understanding your customers

Understanding your customers

Combining multiple data sources, segmentation and analytical modelling enables a profound new ability to plan collections activities based on what is known about a customer. Experian can help organisations to understand customers' behaviour and overall debt situation, including their relationships with multiple organisations, leading to a comprehensive, customer-centric knowledge base.

• Understand likely impact through data intelligence and Identifying the optimum collections strategy through the use of Champion Challenger analytical tools solutions.
• Calculate exposure.
• How much will be lost? Willingness to pay vs. ability to pay. What’s the expected loss? Probability of default & loss given default
• Enable the prioritisation of cases to drive increased returns.