Agenda Day 1
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Introduction from Chairman |
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09:30 |
General View of the Global Economy, Impacts on the Telco Industry » |
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10:00 |
Telco Consumers’ Behaviour & Expectations » |
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| 10:30 | State of the Art of Non Traditional Sharing » |
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11:00 |
Sailing on Stormy Seas: Analytics For the Downturn » |
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| 11.30 | Coffee Break & Innovation Centre | |||||||||
| 12.00 | Panel Discussion: “Bringing Banking into the Mobile World” Chairman: Kaisu Karvala, Chairman, GSM Europe Participants: Gavin Krugel, Director, GSM Europe, Belgium Sébastien Duquet, Managing Director, Planet Finance (Micro Credit Solution Agency), France Veran Kathan, Credit Risk Manager, Vodacom Africa, S. Africa Frank Meerts, General Manager, RaboMobiel, Netherlands Michael Boevink, Director, Telecoi bv, Netherlands Phil Watson, Principal Consultant GCT, Experian, UK |
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13.15 – 14.30 |
Lunch & Innovation centre | |||||||||
PARALLEL SESSIONS |
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| 14.30 | Parallel session 1st round | |||||||||
| 15.30 | Parallel session 2nd round | |||||||||
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| 16:15 | Innovation Centre 6 pods with software & solutions demo:
+ one-to-one meetings with customers |
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BREAK OUT SESSIONS Collection session The economic downturn has forced the post-pay Telco teams to focus their collections effort on reducing revenue leakage and maintaining subscriber volumes. Now, as the industry positions itself for an upturn, the focus will shift back to volume growth. During the interactive workgroup we will collectively explore the strategies you are using in the transition phase between market contraction and market upturn. Your focus will be on subscriber retention and rehabilitation. To prevent problems occurring requires the accurate, efficient and timely identification of subscribers that pose a risk of turning delinquent and implementing appropriate actions. This pre-delinquency approach prevents the erosion of EBITDA whilst increasing subscriber retention. Those companies that will meet the upturn in the strongest position are those that will combine this pre-delinquency approach with efficient and effective collections and recoveries processes. Fraud session Data Sharing has been proven to deliver significant reward to participating Networks, in this interactive session we will show you how to implement data sharing fraud detection solutions within your country, with focus on:
Optimisation session The Telco industry is facing many economic and regulatory challenges. Managing subscribers in this complex environment is key to the ongoing success of any Telco business. The art and science of customer decisioning has become similarly challenging and ever more sophisticated. In this session we examine the significant benefits that advanced mathematical optimisation can bring. We will discuss the requirements for using optimisation at different decision points and look at case studies from customer acquisition, through cross/ up sell to collections. Join us to discover the power of optimisation. SME session The SME segment is an important and attractive business segment. For example, 50% of all companies in the Netherlands employ up to 10 people. However, changing legislation and the economic downturn require a more focussed approach to risk, with two trends playing an important role; Bankruptcies are increasing, with small companies contributing considerably to these numbers; and new companies, especially small ones such as sole proprietorships, are being established at a faster pace Hence there is a need to quickly establish a focussed approach. In this interactive session, we would like to share with you our approach to preventing delinquencies and reducing the risk in this growing and attractive segment. |
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