Experian International Telecom Forum

Agenda Day 2

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09:10	Introduction from Chairman David Groom, Managing Director, EMEA, Experian
09:20	European Regulatory Framework and Next Generation Access Networks Michael Bartholomew, Director, ETNO (European Telecommunications Network Operators' Association)
09:50	Challenges Facing Telephony: (Broadband, TV, Phone, Home & Business Networked IT Services) » Michael Boevink, Director, Telecoi BV (The Netherlands)
10:20	Case Study-Investigating Fraud in the Mobile Industry » Dave Wilson, Fraud Investigator, Hutchison 3G (UK)
10.50	Case study - Centralised Credit Management at KPN » Armin Hoekstra, Credit Risk Manager, KPN (The Netherlands)
11.20	Coffee Break & Innovation Centre
11:50	Customer Management in the Whole Client Life Cycle: Vodafone Italy and Experian – history and recent project Nadia Pesce, Credit Verification Project Manager, Vodafone (Italy)
12.20	Case study- Transactional Fraud Management using Scoring, Strategy Management and Workflow Components » Gerhard Partl, Head of Credit Management, Telekom (Austria)
12:50	Keynote speech: How the Collection Department Uses Customer Scoring Information to Reduce Bad Debt » Javier Méndez Castillero, Collections Director, Yoigo –TeliaSonera (Spain)
13.20	Case study-Oi Telecom´s Strategy on Credit Concession: Using Transact SM to Implement Successful Credit Strategies and Tools » Carlos Brandão, Business Financial Planning Manager, Oi Telecom (Brazil)
13:50	Conclusion & Wrap-up
14.00	Lunch & Innovation Centre Demo Sessions & One-To-One Meetings with Customers
16.00	End of the day

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