e-news

Issue Q1 2010

• e-news front page

Editorial

• How and why is it important to identify strategic default behaviour?

Top Story

• Home Retail Group - Effectively managing customers with a partnership approach

Client focus

• African Bank - Keeping defaults to a minimum to drive down the cost of credit
• Anglian Water - Proactively managing arrears for the UK’s largest water provider
• National Grid - Improving collections performance through enhanced strategy

Debate

• Risk profiling throughout the collection life cycle
• Credit cycle considerations in a non-standard lending environment
• What is the future for optimisation technology?

News & Features

• The wealth of nations: Credit bureaux competition intensifies
• Call center authentication remains operationally challenging yet strategically critical

Global outlook

• Experian’s Global reports for the 4th quarter of 2009

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