Business Insight - Questionnaire

Questionnaire

Telecom sector insight & perspectives in credit risk decisioning & fraud management

We would be grateful if you would kindly share with us your views about the evolution of the Telecom sector in terms of credit risk decision and fraud management by answering a short series of questions that should take no more than ten minutes to complete.

DECISION MAKING PRACTICES

According to you, how are priorities focused and managed in the Telecom sector. Please tick the boxes for those you consider to be the top three priorities

A: Across the subscriber lifecycle

B: By functional discipline (risk, fraud…)

C: Profit & loss levers

D: Across lines of business (mobile, fixed, prepaid vs postpaid)

E: By geography

F: Other – please specify

According to you, what are the priorities in the following areas?

Customer lifecycle management - Select the top two priorities
	A: Acquisition/origination
	B: Fraud prevention & detection
	C: Customer management
	D: Collections and recoveries
	E: Other – please specify

Functional discipline management - Select the top two priorities
	A: Credit risk
	B: Operations
	C: Fraud
	D: Marketing
	E: Other – please specify

Profit & loss management - Select the top two priorities
	A: Bad debt losses
	B: Operating efficiencies
	C: Fraud losses
	D: ARPU growth
	E: Other – please specify

Across lines of business - Select the top two priorities
	A: Consumers, SOHO & SME
	B: Prepaid vs Postpaid
	C: Mobile, fixed
	D: Other – please specify

DECISION MAKING TOOLS

In terms of credit decision-making tools and processes, how would you assess the importance of the following:

		Extremely important	Important	Not important	Not applicable
A:	Analytics models development and or / deployment
B:	Strategy development and / or strategy deployment
C:	Use of simulation capabilities and see how they may impact key business/financial metrics
D:	Automation of data collection
E:	Automation of reporting exercises
F:	Automation of decisioning process
G:	Monitoring effectiveness of credit risk strategies
H:	Integration between decisioning and operational process management
I:	Integration of end-to-end integrated processes (data collection, decisioning and operational process)

IN THE NEXT 36 MONTHS…

Please indicate to what extent you agree with the following statements:

		Strongly agree	Slightly agree	Slightly disagree	Strongly disagree
Telecom players environment changes...
A:	Legacy systems will be more constraining
B:	Quantity of data available will increase
C:	Quality of data will increase
D:	Mobile banking presents an opportunity for significant revenues
E:	Credit risk management is getting more importance
F:	SME / SOHO risk management is getting more important
Telecom players priorities will be...
G:	Integrating processes to follow the customer lifecycle from acquisition to customer management and collections
H:	Using common tools across the customer lifecycle
I:	Coordinating credit risk, fraud, collections and operational strategies
J:	Increasing integration between decisioning and operational process management
In their technology choices, Telecom players will invest more in…
K:	Replacing one or more of their production systems
L:	Software applications that are more easily implemented
M:	Software as a service
N:	Integrated platform between decisioning and operational process management

As you look out over the next 36 months, what type of investments would you expect Telecom players to make in decision risk management?

Please tick the boxes for those you consider to be the top two priorities

	A: Data
	B: Analytics
	C: Technology
	D: Staff expertise
	E: Other – please specify

Which kind of people would be key in the Telecom industry ?

Please tick the boxes for those you consider to be the top two priorities

		Nowadays	In the next 36 months
A:	Modellers
B:	Business analysts
C:	IT developers
D:	Project managers
E:	Back office credit operations or collections staff
F:	Experts on data sharing
G:	Industry experts
H:	Legal
I:	Other – please specify

ABOUT YOU

Which is your country of residence

Your email address

For which department do you work? Please tick one box

A:	Risk
B:	Marketing
C:	Fraud
D:	Finance
E:	IT
F:	Senior Management
G:	Other – please specify

Q10

How long have you worked in the Telecom sector? Please tick one box

A:	Less than 1 year
B:	From 1 to 5 years
C:	More than 5 years

Q11

For which kind of company do you work for? Please tick one box

A:	Fixed line telephony provider
B:	Mobile telephony provider
C:	MVNO
D:	Fixed broadband provider
E:	Mobile broadband provider
F:	TV / IP TV
G:	Consultancy
I:	Other – please specify

Final comments

Please share any additional comments you may have

Thank you for having taken time to complete this form.